Terms and Conditions

These Terms and Conditions govern your use of this website and any purchases made through it. Please read these Terms carefully before using this website. By accessing, browsing or placing an order through this website, you confirm that you accept these Terms and Conditions in full. If you do not agree with any part of these Terms, please do not use this website.

This website is operated by AQUACOFFEESHOP LTD, Hatfield Walk, Crawley, West Sussex, RH11 6EH, United Kingdom.

1) Website Access

1.1

Access to most areas of this website does not require registration. However, certain sections, services or purchasing functions may only be available to registered users with an active customer account.

1.2

We reserve the right to restrict, suspend or terminate access to any part of the website at any time without prior notice where necessary for operational, security, maintenance or legal reasons.

2) Use of Website

2.1

This website may only be used for lawful purposes and in accordance with these Terms and Conditions.

2.2

You may view, download and print pages from this website for personal, non-commercial use only, provided that no content is modified, reproduced, redistributed or used for commercial purposes without our prior written consent.

2.3

You agree not to misuse this website or knowingly introduce viruses, malware, malicious code, automated scripts, denial-of-service attacks or other harmful technologies.

2.4

You must not use this website in any way that causes, or may cause, damage to the website, interruption of services or impairment of availability or accessibility.

3) Intellectual Property Rights

3.1

All website content, including but not limited to text, graphics, logos, product names, images, icons, layouts, designs, videos and downloadable materials, remains the property of AQUACOFFEESHOP LTD or its licensors unless otherwise stated.

3.2

Unauthorised reproduction, duplication, copying, selling, reselling or exploitation of any content from this website is strictly prohibited without prior written permission.

3.3

All trademarks, product names and branding displayed on this website remain the property of their respective owners.

4) Website Availability

4.1

We take all reasonable measures to ensure that this website remains operational and accessible. However, we do not guarantee uninterrupted availability and accept no liability for temporary downtime caused by technical issues, maintenance, updates, hosting failures or events beyond our control.

4.2

We may suspend access to the website temporarily and without notice for maintenance, upgrades, security reasons or operational requirements.

5) User Content and Communications

5.1

Any material submitted to us through this website, including reviews, comments, messages, suggestions or other communications, shall be considered non-confidential and non-proprietary unless otherwise required by law.

5.2

By submitting content to us, you grant us the right to use, reproduce, publish, modify and distribute such content for operational, marketing or customer service purposes.

5.3

You must not upload, post or transmit any material that:

• is unlawful, abusive, defamatory, threatening, obscene or discriminatory;
• infringes intellectual property rights;
• violates confidentiality obligations;
• contains malicious software or harmful code;
• encourages illegal activity;
• is misleading, fraudulent or deceptive.

5.4

We reserve the right to remove or refuse any content submitted to this website at our sole discretion.

6) Product Information and Availability

6.1

We aim to ensure that all product descriptions, specifications, images, pricing and availability information displayed on this website are accurate. However, errors may occasionally occur.

6.2

Product images are provided for illustrative purposes only. Actual packaging, labelling, colour or presentation may vary slightly from displayed images.

6.3

We reserve the right to modify product specifications, discontinue products, correct pricing errors or update information at any time without prior notice.

6.4

All products are subject to availability. We reserve the right to limit quantities or refuse orders where necessary.

7) Orders and Contract Formation

7.1

Placing an order through this website constitutes an offer to purchase goods subject to these Terms and Conditions.

7.2

Order confirmation e-mails do not constitute acceptance of your order. A contract is only formed once your order has been dispatched.

7.3

We reserve the right to refuse, cancel or limit orders at our discretion, including but not limited to cases involving:

• pricing errors;
• suspected fraud;
• payment verification failures;
• stock shortages;
• courier restrictions;
• incorrect product listings;
• suspected resale abuse.

7.4

Customers are responsible for ensuring all order details are accurate before completing checkout.

8) Pricing and Payment

8.1

All prices displayed on the website are shown in Pound Sterling (£ GBP) unless otherwise stated.

8.2

Prices may be changed at any time without prior notice. However, confirmed orders will not be affected by subsequent price changes.

8.3

Payments must be completed before orders are dispatched.

8.4

We may use third-party payment providers including PayPal, Stripe and other secure payment gateways.

8.5

We reserve the right to cancel orders where payment authorisation fails or fraudulent activity is suspected.

9) Shipping and Delivery

9.1

Orders are usually dispatched within the estimated handling times displayed on the website. Dispatch and delivery times are estimates only and are not guaranteed.

9.2

We may use courier providers including Royal Mail, DPD, Evri or alternative delivery providers depending on parcel size, weight and destination.

9.3

Delivery delays caused by couriers, customs processing, severe weather, industrial action or other circumstances beyond our control shall not constitute breach of contract.

9.4

Risk in the goods passes to the customer upon delivery to the address supplied during checkout.

9.5

Customers are responsible for ensuring someone is available to receive deliveries where required.

10) Cancellations, Returns and Refunds

10.1

Customers have the right to cancel eligible orders within 14 days in accordance with the Consumer Contracts Regulations.

10.2

Returned goods must be unused, in original condition and returned within the applicable cancellation period unless faulty or damaged.

10.3

Customers are responsible for return shipping costs unless the goods are defective, damaged or supplied incorrectly.

10.4

Refunds will be processed using the original payment method after returned goods have been received and inspected.

10.5

We reserve the right to reduce refunds for goods showing signs of unreasonable handling, misuse, contamination or missing parts.

10.6

Certain products may be exempt from cancellation or return rights, including but not limited to:

• personalised or custom-made goods;
• perishable products;
• sealed goods unsuitable for return once opened for hygiene reasons;
• live plants or livestock;
• opened treatments, medications or food products;
• digital downloads or software once accessed.

11) Disclaimer

11.1

The information provided on this website is intended for general informational purposes only. While we make reasonable efforts to ensure accuracy, we make no guarantees regarding completeness, reliability or suitability.

11.2

Aquarium, aquascaping and aquatic animal care involve variables outside our control. Product results may vary depending on aquarium conditions, maintenance practices, livestock species, water chemistry and user application.

11.3

Customers are responsible for ensuring products are suitable for their intended use and for following all instructions provided with the products.

12) Limitation of Liability

12.1

To the maximum extent permitted by law, AQUACOFFEESHOP LTD shall not be liable for any indirect, incidental, special or consequential damages arising from the use of this website or purchased products.

12.2

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• any liability which cannot legally be excluded under English law.

13) External Links

13.1

This website may contain links to third-party websites. Such links are provided for convenience only.

13.2

We do not control, endorse or accept responsibility for the content, availability or practices of external websites.

Accessing third-party websites is entirely at your own risk.

14) Privacy and Data Protection

14.1

Use of this website is also governed by our Privacy Policy and Cookie Policy.

14.2

We process personal data in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.

15) Force Majeure

15.1

We shall not be liable for any failure or delay in performing obligations caused by events beyond our reasonable control, including but not limited to:

• natural disasters;
• floods;
• fires;
• pandemics;
• strikes;
• transport disruptions;
• cyber attacks;
• governmental actions;
• supplier failures.

16) Governing Law and Jurisdiction

16.1

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

16.2

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17) Contact Information

For any questions regarding these Terms and Conditions, please contact:

AQUACOFFEESHOP LTD
Hatfield Walk, Crawley, West Sussex, RH11 6EH, United Kingdom
E-mail: support@aquacoffeeshop.com